1. Terms and Conditions applicable to purchase of products

General Purchase Conditions
This document has been drafted in both Spanish and English. The English version is provided for informational purposes only. In the event of any discrepancy, inconsistency, or difference in interpretation between both versions, the Spanish version shall prevail for all purposes.

1. Orders
1.1. The terms and conditions of this purchase order shall apply to all purchase orders for products placed by any company within the Grünenthal Chile group, namely Grünenthal Chilena Ltda., Laboratorios Andrómaco S.A., or
Laboratorios Silesia S.A. (hereinafter “Grünenthal”). Notwithstanding any provision to the contrary contained in the Supplier’s terms of sale, the Supplier acknowledges that acceptance of the purchase order issued by Grünenthal constitutes an express waiver of the Supplier’s terms of sale and an acceptance of the terms and conditions set forth herein.
1.2. A purchase order becomes final when the Supplier confirms it in writing within ten (10) days following its issuance. If confirmation is not sent within this period, Grünenthal may cancel the order. Additionally, any condition
included by the Supplier that contradicts these terms shall not be valid, unless there is a written agreement or contract establishing conditions different from those set forth in these terms and conditions.

2. Price, Invoicing and Payment
2.1. The applicable price shall be that indicated in the purchase order issued by Grünenthal or the result of the formulas established in the order to determine it. This price shall be fixed and shall not be subject to revisions, increases, or adjustments.
2.2. Unless otherwise agreed, the price includes the packaging required by Grünenthal and all costs, risks, and benefits associated with the execution of the order. No additional charges shall be accepted unless they have been previously agreed by Grünenthal and duly indicated in the order.
2.3. The Supplier shall submit invoices through the authorized channels for their receipt. The invoices must include: purchase order, quantity and description of the goods and/or services, date and reference of the shipping document, and the detailed price.
2.4. The invoices must be accompanied by all required supporting documentation, unless otherwise agreed in writing.
2.5. Non-compliant invoices shall be considered null and void and will be rejected.
2.6. Unless a different term has been agreed in writing, or the restrictions of law 21.217 apply, the payment term shall be sixty (60) days counted from the date of receipt of the invoice.

3. Packaging and Deliveries
3.1. The Supplier must properly package and mark the goods, following good commercial practices and ensuring their protection during loading, unloading, transportation, and handling. It must also include instructions, identification, and shipment data. The Supplier shall be responsible for any damage or expense arising from incorrect packaging or labeling, unless it has followed special instructions from Grünenthal.
3.2. The delivery of products corresponding to packaging material or product packaging, as well as raw materials, must comply with the conditions described in Annex I.
3.3. The Supplier must send Grünenthal the transport document with shipment data at the time of dispatch. The delivery method shall be that indicated in the order and, unless otherwise agreed, transportation shall be at the Supplier’s cost and risk, who must insure the goods until their delivery at the defined destination.

4. Deadlines and Delays
4.1. The delivery deadlines established in the order are mandatory and may only be modified by written agreement between the parties. Early deliveries shall not be allowed without prior written authorization from Grünenthal.
4.2. The Supplier must immediately inform, in writing, any circumstance that may cause delays and take reasonable measures to mitigate them. In such cases, Grünenthal may cancel the order without compensation and claim the corresponding damages, except in cases of fortuitous event and/or force majeure.

5. Changes and Substitutions 
Grünenthal may modify the order, informing it in due time. The Supplier must immediately communicate any variation in price or deadline derived from the change. Any modification must be formalized in writing.

6. Order Execution, Inspection and Rejection
6.1. Grünenthal may request access to the Supplier’s facilities to review and verify processes, without limiting the Supplier’s responsibilities. Likewise, it may reject noncompliant goods by written notification, which must be removed by the Supplier, at its expense, within ten (10) business days following the detection of the non-compliant goods; upon expiration of this term, Grünenthal may return them at the Supplier’s expense.
6.2. Advance payment does not constitute acceptance of the goods and the lack of immediate rejection does not limit or affect the warranties granted by the Supplier.

7. Excess Goods
7.1. Grünenthal shall only pay the quantities indicated in the respective Purchase Order. Quantities delivered in excess of 5% shall be at the Supplier’s risk and expense.
7.2. If, after ten (10) business days, the Supplier does not remove the excess, Grünenthal may return it at the Supplier’s expense.
7.3. Grünenthal may decide to acquire all or part of the excess under the conditions of the original order.

8. Transfer of Ownership and Risk
Unless otherwise agreed, ownership of the goods is transferred at the time of delivery at the Grünenthal plant or agreed destination.

9. Warranties
9.1. The Supplier guarantees that the goods and/or services comply with the requirements of the order, are of the required quality, in accordance with the established specifications, free from defects, and suitable for their use.
9.2. During the warranty period, Grünenthal will notify defects and the Supplier must correct them or replace the goods at its expense. After each repair, an additional warranty of twelve (12) months shall be granted.
9.3. The warranties provided herein are in addition to any other legal or contractual warranties and survive inspections
or payments.

10. Intellectual and Industrial Property
10.1 The Supplier acknowledges that the logos, trademarks, domain names, distinctive signs, or symbols of Grünenthal, in any of their forms, whether registered or unregistered, are the property of Grünenthal. Therefore, the Service Provider may not use the name, logo, or trademarks of Grünenthal without prior and express written authorization.
10.2 The Supplier guarantees that the goods and/or services delivered do not infringe third-party rights, that it has full authority to produce and sell them, and that Grünenthal may use and commercialize them freely. The Supplier must indemnify Grünenthal against any claim of infringement, assuming all costs and damages.

11. Confidentiality
All information provided by Grünenthal is its exclusive property and is considered confidential. The Supplier must protect it, not disclose it without written authorization, and any communication related to the order requires prior approval from Grünenthal.

12. Order Cancellation
Grünenthal may cancel the order without compensation when:
1. it has not been confirmed within the indicated period;
2. there is a delay of more than one week not accepted;
3. the Supplier breaches warranties;
4. it rejects modifications without justification;
5. it breaches obligations and does not remedy within eight (8) business days;
6. there is insolvency or insolvency proceedings;
7. force majeure lasts more than one (1) month.

13. Liability and Insurance
The Supplier is responsible for any damage caused to Grünenthal or third parties and declares that it has adequate insurance. Likewise, it must indemnify Grünenthal against any claim related to the execution of the purchase order.

14. Total or Partial Impossibility
Neither party shall be responsible for delays derived from fortuitous event or force majeure, and must notify them immediately. If the impossibility affects Grünenthal’s interest, it may terminate the obligation by simple communication.

15. Personal Data Processing
15.1 Both Grünenthal and the Vendor undertake to process the personal data to which they may have access in connection with the purchase and sale of the products and the commercial relationship in accordance with applicable Data Protection regulations, and such processing shall be limited solely to the performance of the obligations arising from the purchase and sale, maintaining appropriate confidentiality and security, and deleting such data once
said purpose has been fulfilled.
15.2 The Supplier declares that it is aware of and complies with the applicable legislation and regulations in the country related to the processing of personal data. Its breach
constitutes grounds for immediate termination of the contract or purchase order.

16. Final Provisions
16.1 Should any of the clauses of this Agreement be changed or deemed null, void or unenforceable, either following the parties' written agreement or in conformity with
the law, these clauses shall be viewed as not being part hereof. This shall not prejudice the validity and enforceability of the other provisions of this Agreement.
16.2 The Supplier shall be aware of and shall comply with all laws, decrees and regulations enacted by any authority (whether or not local), as well as all provisions and regulations issued by private or public organizations concerning its activity in performing this Agreement.
16.3 In particular, the Supplier shall bear any economic and/or administrative consequence borne by Grünenthal as a result of breach by the Supplier, its personnel, agents or manufacturers of said laws, decrees, regulations or other provisions mentioned above.
16.4 Either Party's failure to act with respect to the other Party's breach of this Agreement, shall not be construed as a waiver of what expressly laid down herein. Either Party's failure to enforce any given term or condition of this Agreement shall not be construed as a waiver of said term or condition, and shall not limit the Party's right to enforce said term or condition in the future.
16.5 Without Grünenthal's full written consent, the Supplier shall not delegate, either directly or indirectly, performance of any purchase order to third parties, even only partially. The Supplier shall indemnify and keep Grünenthal harmless from any claim for compensation brought by its contractors or suppliers.
16.6 The Supplier shall not assign any purchase order to third parties without the prior written consent of Grünenthal.

17. Applicable Law and Jurisdiction
The agreement shall be governed exclusively by Chilean law, and any dispute arising from it shall be submitted exclusively to the jurisdiction of the ordinary courts of justice of Santiago, Chile, without prejudice to Grünenthal’s right to resort to any other competent court pursuant to the law.

3. Términos y Condiciones aplicables a la contratación de servicios

Este documento ha sido elaborado en idiomas español e inglés. La versión en inglés se proporciona únicamente con fines informativos. En caso de discrepancia, contradicción o diferencia de interpretación entre ambas versiones, prevalecerá para todos los efectos la versión en español.

1. Contratación de servicios 
1.1. Los términos y condiciones de la presente orden de compra de servicios se aplicarán a toda contratación de servicios realizada por cualquier empresa del grupo Grünenthal Chile, esto es, Grünenthal Chilena Ltda., Laboratorios Andrómaco S.A., o Laboratorios Silesia S.A. (en lo sucesivo, “Grünenthal”), en todos aquellos casos en que dicha contratación no se encuentre regulada por un contrato o acuerdo específico suscrito entre Grünenthal y el prestador de servicios. En caso de existir contrato o acuerdo
escrito, prevalecerán las disposiciones de dicho contrato o acuerdo. Sin perjuicio de cualquier disposición contraria contenida en las condiciones generales del prestador, este
reconoce que la aceptación de la orden de compra emitida por Grünenthal constituye una renuncia expresa a sus propias condiciones y una aceptación de los términos y condiciones aquí establecidos.
1.2. La orden de compra de servicios se volverá definitiva cuando el proveedor o prestador (en lo sucesivo, el “Prestador”) la confirme por escrito dentro de los diez (10) días siguientes a su emisión. Si no se envía la confirmación dentro de ese plazo, Grünenthal podrá cancelar la contratación. Cualquier condición incluida por el Prestador que contradiga estos términos no será válida, salvo que exista un acuerdo o contrato por escrito suscrito por ambas partes que establezca condiciones diferentes. Si la orden de compra indica “precio por indicarse o por definirse”, este solo será válido cuando Grünenthal acepte por escrito el precio propuesto.
2. Precio, facturación y pago 
2.1. El precio aplicable será el indicado en la orden de compra emitida por Grünenthal o el resultado de las fórmulas establecidas en el pedido, para determinarlo. Dicho precio será fijo y no estará sujeto a revisiones, incrementos ni ajustes, salvo pacto expreso y por escrito entre las partes.
2.2. Salvo pacto en contrario, el precio incluye todos los costos, gastos, tributos, cargas, materiales, equipos, viáticos, licencias, seguros, remuneraciones, cotizaciones previsionales y cualquier otro concepto necesario para la correcta ejecución de los servicios. No se aceptará ningún cobro adicional que no haya sido previamente autorizado por escrito por Grünenthal.
2.3. El Prestador enviará las facturas a través de los canales autorizados para su recepción. Las facturas deberán incluir, al menos: número de orden de compra o contrato, descripción detallada de los servicios prestados, período de prestación, hitos o entregables correspondientes, y precio detallado.
2.4. Las facturas deberán acompañarse de toda la documentación de respaldo requerida por Grünenthal para verificar la efectiva prestación de los servicios, incluyendo, cuando corresponda, informes, entregables, actas de conformidad, respaldos de asistencia o cualquier otro antecedente justificativo.
2.5. Las facturas que no cumplan con los requisitos establecidos serán rechazadas y no se entenderán válidamente presentadas para efectos del cómputo del plazo de pago.
2.6. Salvo que se haya pactado por escrito un plazo distinto, o que resulten aplicables restricciones legales imperativas, el plazo de pago será de sesenta (60) días contados desde la recepción conforme de la factura y de la documentación de respaldo correspondiente.
3. Prestación de los servicios 
3.1. El Prestador deberá ejecutar los servicios de manera diligente, oportuna y profesional, conforme a las mejores prácticas de la industria, a lo establecido en la orden de compra, especificaciones, anexos, instrucciones de Grünenthal y normativa aplicable.
3.2. Los servicios deberán prestarse en las fechas, plazos, hitos, niveles de servicio, lugares y demás condiciones establecidas en la orden de compra, o documentos complementarios emitidos o aprobados por Grünenthal.
3.3. Cuando la prestación de los servicios implique entrega de informes, documentos, materiales, resultados, desarrollos, recomendaciones o cualquier otro entregable,
estos deberán cumplir con las especificaciones acordadas y ser remitidos en la oportunidad y forma requeridas por Grünenthal.
4. Plazos y retrasos 
4.1. Los plazos de ejecución establecidos en la orden de compra o contrato son obligatorios y solo podrán modificarse mediante acuerdo previo y por escrito entre las partes.
4.2. El Prestador deberá informar inmediatamente y por escrito cualquier circunstancia que pueda afectar el cumplimiento oportuno de los servicios y adoptar, a su propio costo, todas las medidas razonables necesarias para mitigar sus efectos. En caso de retraso imputable al Prestador, Grünenthal podrá cancelar total o parcialmente la contratación, sin derecho a compensación para el Prestador, y reclamar los daños y perjuicios que correspondan, salvo en casos de caso fortuito o fuerza mayor debidamente acreditados.
5. Cambios en los servicios 
5.1. Grünenthal podrá solicitar modificaciones razonables al alcance, cronograma, forma de ejecución o entregables de los servicios, informándolo oportunamente al Prestador.
Este deberá comunicar de inmediato cualquier impacto en precio o plazo derivado del cambio solicitado.
5.2. Toda modificación de los servicios deberá constar por escrito. En caso de no existir acuerdo sobre los efectos económicos o de plazo de la modificación solicitada, Grünenthal podrá mantener la contratación original o
cancelarla, total o parcialmente, sin responsabilidad adicional distinta del pago de los servicios efectivamente prestados y aceptados hasta esa fecha.
6. Supervisión, aceptación y rechazo 
6.1. Grünenthal podrá supervisar, revisar y verificar en cualquier momento la correcta ejecución de los servicios, así como requerir información razonable sobre su avance,
sin que ello implique aceptación ni limite la responsabilidad del Prestador.
6.2. Grünenthal podrá rechazar total o parcialmente los servicios o entregables que no cumplan con lo pactado, mediante notificación escrita al Prestador. En tal caso, el Prestador deberá corregirlos, completarlos o volver a ejecutarlos, a su costo, dentro del plazo que razonablemente indique Grünenthal.
6.3. El pago, la revisión, la recepción parcial o la falta de observaciones inmediatas no constituirán aceptación definitiva de los servicios ni limitarán los derechos de Grünenthal frente a incumplimientos, defectos o deficiencias posteriores.
7. Personal del Prestador 
7.1. El Prestador deberá ejecutar los servicios con personal idóneo, suficiente, debidamente capacitado y, cuando corresponda, con las certificaciones o habilitaciones exigidas por la normativa aplicable o por Grünenthal.
7.2. El personal del Prestador actuará bajo su exclusiva subordinación y dependencia. Nada de lo establecido en estos términos y condiciones se interpretará como constitutivo de relación laboral entre Grünenthal y el personal del Prestador.
7.3. El Prestador será exclusiva y totalmente responsable del pago de remuneraciones, cotizaciones previsionales, seguros obligatorios, beneficios, impuestos, indemnizaciones y demás obligaciones laborales, previsionales y de seguridad social respecto de su personal, subcontratistas y dependientes.
8. Acceso a instalaciones y seguridad 
8.1. Cuando los servicios deban ejecutarse total o parcialmente en instalaciones de Grünenthal o de terceros designados por esta, el Prestador deberá cumplir estrictamente con todas las normas de seguridad, salud ocupacional, acceso, confidencialidad y demás políticas internas que Grünenthal le comunique.
8.2. El Prestador deberá proporcionar oportunamente la información del personal que ingresará a las instalaciones, incluyendo la documentación requerida por Grünenthal para
fines de identificación, control de acceso, cumplimiento normativo y prevención de riesgos.
8.3. El Prestador será responsable de cualquier daño, pérdida, accidente o contingencia causada por su personal, equipos o subcontratistas durante la ejecución de los servicios.
9. Garantías 
9.1. El Prestador garantiza que los servicios serán ejecutados de manera profesional, diligente y conforme a lo pactado, y que los entregables, resultados o informes cumplirán con las especificaciones acordadas y serán aptos para la finalidad informada por Grünenthal.
9.2. Durante un período de doce (12) meses, contado desde la aceptación de los servicios o entregables, o el plazo superior que las partes hayan acordado, Grünenthal podrá notificar defectos, errores, omisiones o incumplimientos, y el Prestador deberá corregirlos o volver a ejecutar los servicios, a su costo, dentro del plazo que razonablemente señale Grünenthal.
9.3. Las garantías aquí previstas se entenderán sin perjuicio de cualquier otra garantía legal o contractual aplicable y subsistirán a inspecciones, revisiones, aprobaciones parciales o pagos.
10. Propiedad intelectual e industrial 
10.1. El Prestador reconoce que los logos, marcas comerciales, nombres de dominio, signos distintivos o símbolos de Grünenthal, en cualquiera de sus formas, registradas o no, son propiedad de Grünenthal. Por lo tanto, el Prestador no podrá usar el nombre, logo y marcas de Grünenthal, sin la previa y expresa autorización por escrito.
10.2 El Prestador garantiza que la prestación de los servicios y los entregables asociados no infringen derechos de propiedad intelectual, industrial ni otros derechos de terceros, y que cuenta con todas las autorizaciones, licencias y facultades necesarias para su ejecución.
10.3. Salvo pacto expreso y por escrito en contrario, todos los informes, documentos, estudios, diseños, desarrollos, bases de datos, materiales, obras, resultados y demás entregables que el Prestador elabore o genere
específicamente para Grünenthal con ocasión de la ejecución de los servicios serán de exclusiva propiedad de Grünenthal desde su creación o, cuando corresponda, desde su pago, e incluirán todos los derechos patrimoniales que sean legalmente transferibles. El Prestador declara y acepta que la contraprestación pagada por Grünenthal por los servicios incluye la remuneración correspondiente a la cesión o transferencia de los derechos sobre dichos entregables, en la medida en que ello sea legalmente procedente.
10.4. El Prestador deberá mantener indemne a Grünenthal frente a cualquier reclamación de terceros relacionada con infracción de derechos de propiedad intelectual o industrial derivada de la prestación de los servicios o de los entregables.
11. Confidencialidad 
11.1. Toda información que Grünenthal entregue o ponga a disposición del Prestador, así como aquella a la que este acceda con ocasión de la prestación de los servicios, se considerará confidencial y de exclusiva propiedad de Grünenthal.
11.2. El Prestador deberá utilizar dicha información únicamente para la ejecución de los servicios, resguardarla con el mismo grado de cuidado que utiliza para proteger su propia información confidencial, y no divulgarla a terceros sin autorización previa y por escrito de Grünenthal.
11.3. El Prestador no podrá realizar publicaciones, comunicaciones externas, referencias comerciales ni uso del nombre, marcas o signos distintivos de Grünenthal sin autorización previa y por escrito.
12. Terminación o cancelación 
12.1. Grünenthal podrá terminar o cancelar total o parcialmente la contratación, sin compensación adicional para el Prestador, cuando:
1. la orden de compra o contratación no haya sido confirmada dentro del plazo señalado;
2. exista un retraso superior a una semana no aceptado por Grünenthal;
3. el Prestador incumpla las garantías otorgadas; 
4. rechace modificaciones razonables sin justificación; 
5. incumpla sus obligaciones y no subsane dicho incumplimiento dentro de ocho (8) días hábiles desde el requerimiento escrito de Grünenthal;
6. se encuentre en situación de insolvencia, liquidación o sometido a procedimientos concursales;
7. la situación de caso fortuito o fuerza mayor se prolongue por más de un (1) mes;
8. incurra en incumplimientos laborales, previsionales, de seguridad, éticos, regulatorios o de protección de datos, o comete cualquier delito que pueda afectar a Grünenthal.
12.2. En caso de terminación o cancelación, Grünenthal solo estará obligada a pagar los servicios efectivamente prestados y aceptados hasta la fecha de término, sin perjuicio de sus demás derechos.
13. Responsabilidad y seguro 
13.1. El Prestador será responsable por cualquier daño directo causado a Grünenthal o a terceros con ocasión de la ejecución de los servicios, incluyendo aquellos derivados de actos u omisiones de su personal, subcontratistas, agentes o dependientes.
13.2. El Prestador declara contar y se obliga a mantener vigentes durante toda la prestación de los servicios los seguros adecuados conforme a la naturaleza del servicio contratado y a los riesgos asociados a su ejecución.
13.3. El Prestador deberá indemnizar y mantener indemne a Grünenthal frente a cualquier reclamación, sanción, costo, gasto, daño o perjuicio relacionado con la ejecución de los servicios o con el incumplimiento de sus obligaciones contractuales o legales.
14. Caso fortuito o fuerza mayor 
14.1. Ninguna de las partes será responsable por retrasos o incumplimientos causados exclusivamente por caso fortuito o fuerza mayor, siempre que la parte afectada notifique por escrito a la otra en forma inmediata y adopte medidas razonables para mitigar sus efectos.
14.2. Si la situación de caso fortuito o fuerza mayor se prolonga por más de un (1) mes, o afecta sustancialmente el interés de Grünenthal en la contratación, Grünenthal podrá poner término total o parcial a la contratación mediante simple notificación escrita, sin responsabilidad adicional.
15. Tratamiento de datos personales 
15.1. Tanto Grünenthal como el Vendedor se obligan a tratar los datos personales a los que acceda con ocasión de la prestación de los servicios y relación comercial conforme a la normativa de Protección de Datos, y el tratamiento de estos datos estará limitado únicamente para la ejecución de las obligaciones del servicio, manteniendo la debida confidencialidad y seguridad, y eliminándolos una vez cumplida dicha finalidad.
15.2. El Prestador adoptará las medidas técnicas y organizativas apropiadas para resguardar los datos personales a los que tenga acceso, y notificará de inmediato a Grünenthal cualquier incidente de seguridad o incumplimiento relacionado con dichos datos.
15.3. El incumplimiento de estas obligaciones constituirácausal de terminación inmediata de la contratación, sin perjuicio de las demás acciones que correspondan.
16. Uso de herramientas de inteligencia artificial 
El Prestador deberá informar a Grünenthal, de manera previa y por escrito, si utilizará herramientas de inteligencia artificial para la prestación de los servicios o para la elaboración de cualquiera de los entregables asociados. Dicha información deberá incluir, al menos, una descripción general del uso previsto y las medidas razonables adoptadas para resguardar la confidencialidad de la información de Grünenthal, la calidad de los entregables y el cumplimiento de la normativa aplicable.
17. Disposiciones finales 
17.1. Si cualquiera de las cláusulas de estos términos y condiciones fuese declarada nula, inválida o inaplicable, ello no afectará la validez y exigibilidad de las demás disposiciones, las que permanecerán plenamente vigentes.
17.2. El Prestador deberá cumplir con todas las leyes, reglamentos, decretos, normas administrativas y demás disposiciones aplicables a la ejecución de los servicios.
17.3. La falta de ejercicio por parte de Grünenthal de cualquiera de sus derechos no se interpretará como renuncia a ellos ni limitará su ejercicio futuro.
17.4. El Prestador no podrá subcontratar ni ceder total o parcialmente la ejecución de los servicios, ni transferir la orden de compra o contrato, sin autorización previa y por escrito de Grünenthal.
18. Ley aplicable y jurisdicción 
18.1. La prestación de los servicios se regirá
exclusivamente por la ley chilena, y cualquier controversia derivada de ella será sometida de manera exclusiva a la jurisdicción de los tribunales ordinarios de justicia de Santiago de Chile, sin perjuicio del derecho de Grünenthal de recurrir a cualquier otro tribunal competente conforme a la ley.

3. Terms and Conditions applicable to the procurement of services

This document has been prepared in Spanish and English. The English version is provided for informational purposes only. In the event of any discrepancy, contradiction or difference in interpretation between both versions, the
Spanish version shall prevail for all purposes.


1. Contracting of services
1.1. The terms and conditions of this purchase order for services shall apply to all contracting of services carried out by any company of the Grünenthal Chile group, that is, Grünenthal Chilena Ltda., Laboratorios Andrómaco S.A., or
Laboratorios Silesia S.A. (hereinafter, “Grünenthal”), in all cases where such engagement is not governed by a specific
contract or agreement executed between Grünenthal and the service provider. In cases where there is a written contract or agreement, the provisions of such contract or
agreement shall prevail. Notwithstanding any contrary provision contained in the provider’s general terms and conditions, the provider acknowledges that acceptance of
the purchase order issued by Grünenthal constitutes an express waiver of its own terms and conditions and acceptance of the terms and conditions set forth herein.
1.2. The purchase order for services shall become final when the supplier or provider (hereinafter, the “Provider”) confirms it in writing within ten (10) days following its issuance. If confirmation is not sent within that period, Grünenthal may cancel the contracting. Any condition included by the Provider that contradicts these terms shall not be valid, unless there is a written agreement or contract signed by both parties establishing different conditions. If the purchase order indicates “price to be indicated or to be defined”, it shall only be valid when Grünenthal accepts the proposed price in writing.
2. Price, invoicing and payment
2.1. The applicable price shall be that indicated in the purchase order issued by Grünenthal or the result of the formulas established in the order to determine it. Such price shall be fixed and shall not be subject to revisions, increases or adjustments, unless expressly agreed in writing between the parties.
2.2. Unless otherwise agreed, the price includes all costs, expenses, taxes, charges, materials, equipment, travel expenses, licenses, insurance, remunerations, social security contributions and any other item necessary for the proper performance of the services. No additional charge that has not been previously authorized in writing by Grünenthal shall be accepted.
2.3. The Provider shall send the invoices through the authorized channels for their receipt. The invoices must include, at least: purchase order or contract number, detailed description of the services provided, period of performance, corresponding milestones or deliverables, and detailed price.
2.4. The invoices must be accompanied by all supporting documentation required by Grünenthal to verify the effective provision of the services, including, where applicable, reports, deliverables, certificates of conformity, attendance records or any other supporting background information.
2.5. Invoices that do not comply with the established requirements shall be rejected and shall not be deemed validly submitted for purposes of calculating the payment term.
2.6. Unless a different term has been agreed in writing, or mandatory legal restrictions apply, the payment term shall be sixty (60) days counted from the compliant receipt of the invoice and the corresponding supporting documentation.
3. Provision of the services
3.1. The Provider must perform the services diligently, timely and professionally, in accordance with the best practices of the industry, as set forth in the purchase order,
specifications, annexes, Grünenthal’s instructions and applicable regulations.
3.2. The services must be provided on the dates, within the terms, according to the milestones, service levels, locations and other conditions established in the purchase order, or complementary documents issued or approved by Grünenthal.
3.3. When the provision of the services involves the delivery of reports, documents, materials, results, developments, recommendations or any other deliverable, these must comply with the agreed specifications and be sent at the time and in the manner required by Grünenthal.
4. Deadlines and delays
4.1. The performance deadlines established in the purchase order or contract are mandatory and may only be modified by prior written agreement between the parties.
4.2. The Provider must immediately inform in writing any circumstance that may affect the timely fulfillment of the services and adopt, at its own cost, all reasonable measures necessary to mitigate its effects. In the event of a delay attributable to the Provider, Grünenthal may cancel the contracting in whole or in part, without any right to compensation for the Provider, and claim the corresponding damages, except in cases of duly proven act of God or force majeure.
5. Changes to the services
5.1. Grünenthal may request reasonable modifications to the scope, schedule, manner of performance or deliverables of the services, informing the Provider in a timely manner.
The Provider must immediately communicate any impact on price or term arising from the requested change.
5.2. Any modification of the services must be in writing. If there is no agreement on the economic or timing effects of the requested modification, Grünenthal may maintain the original contracting or cancel it, in whole or in part, without any additional liability other than payment for the services effectively provided and accepted up to that date.
6. Supervision, acceptance and rejection
6.1. Grünenthal may supervise, review and verify at any time the proper performance of the services, as well as request reasonable information on their progress, without this
implying acceptance or limiting the Provider’s liability.
6.2. Grünenthal may reject all or part of the services or deliverables that do not comply with what was agreed, by written notice to the Provider. In such case, the Provider must correct them, complete them or perform them again, at its cost, within the term reasonably indicated by Grünenthal.
6.3. Payment, review, partial receipt or the absence of immediate observations shall not constitute final acceptance of the services nor limit Grünenthal’s rights in relation to subsequent breaches, defects or deficiencies.
7. Provider’s personnel
7.1. The Provider must perform the services with suitable, sufficient, duly trained personnel and, where applicable, with the certifications or authorizations required by the applicable
regulations or by Grünenthal.
7.2. The Provider’s personnel shall act under its exclusive subordination and dependence. Nothing established in these terms and conditions shall be interpreted as constituting an employment relationship between Grünenthal and the Provider’s personnel.
7.3. The Provider shall be exclusively and fully responsible for the payment of remunerations, social security contributions, mandatory insurance, benefits, taxes, severance payments and other labor, social security and social welfare obligations with respect to its personnel, subcontractors and dependents.
8. Access to facilities and safety
8.1. When the services must be performed in whole or in part at Grünenthal’s facilities or at facilities of third parties designated by it, the Provider must strictly comply with all safety, occupational health, access, confidentiality and other internal policies communicated to it by Grünenthal.
8.2. The Provider must timely provide the information of the personnel who will enter the facilities, including the documentation required by Grünenthal for identification, access control, regulatory compliance and risk prevention purposes.
8.3. The Provider shall be responsible for any damage, loss, accident or contingency caused by its personnel, equipment or subcontractors during the performance of the services. 
9. Warranties
9.1. The Provider warrants that the services shall be performed professionally, diligently and in accordance with what was agreed, and that the deliverables, results or reports shall comply with the agreed specifications and be suitable for the purpose informed by Grünenthal.
9.2. During a period of twelve (12) months counted from acceptance of the services or deliverables, or the longer term agreed by the parties, Grünenthal may notify defects, errors, omissions or breaches, and the Provider must correct them or perform the services again, at its cost, within the term reasonably indicated by Grünenthal.
9.3. The warranties provided herein shall be understood without prejudice to any other applicable legal or contractual warranty and shall survive inspections, reviews, partial
approvals or payments.
10. Intellectual and industrial property
10.1. The Provider acknowledges that the logos, trademarks, domain names, distinctive signs, or symbols of Grünenthal, in any of their forms, whether registered or unregistered, are the property of Grünenthal. Therefore, the Service Provider may not use the name, logo, or trademarks of Grünenthal without prior and express written authorization.
10.2 The Provider warrants that the provision of the services and the associated deliverables do not infringe intellectual property, industrial property or other third-party rights, and that it has all authorizations, licenses and powers necessary for their performance.
10.3. Unless expressly agreed otherwise in writing, all reports, documents, studies, designs, developments, databases, materials, works, results and other deliverables that the Provider prepares or generates specifically for Grünenthal in connection with the performance of the services shall be the exclusive property of Grünenthal from their creation or, where applicable, from their payment, and shall include all economic rights that are legally transferable. The Provider declares and accepts that the consideration paid by Grünenthal for the services includes the corresponding remuneration for the assignment or transfer of the rights over such deliverables, to the extent legally permissible.
10.4. The Provider must hold Grünenthal harmless against any third-party claim related to infringement of intellectual or industrial property rights arising from the provision of the services or the deliverables.
11. Confidentiality
11.1. All information that Grünenthal delivers or makes available to the Provider, as well as information to which the Provider has access in connection with the provision of the services, shall be considered confidential and the exclusive property of Grünenthal.
11.2. The Provider must use such information solely for the performance of the services, safeguard it with the same degree of care it uses to protect its own confidential information, and not disclose it to third parties without Grünenthal’s prior written authorization.
11.3. The Provider may not make publications, external communications, commercial references or use Grünenthal’s name, trademarks or distinctive signs without prior written authorization.
12. Termination or cancellation
12.1. Grünenthal may terminate or cancel the contracting in whole or in part, without additional compensation for the Provider, when:
1. the purchase order or contracting has not been confirmed within the indicated term;
2. there is a delay of more than one week not accepted by Grünenthal;
3. the Provider breaches the warranties granted;
4. the Provider rejects reasonable modifications without justification;
5. the Provider breaches its obligations and does not cure such breach within eight (8) business days from Grünenthal’s written request;
6. the Provider is in a situation of insolvency, liquidation or subject to insolvency proceedings;
7. the situation of act of God or force majeure continues for more than one (1) month;
8. the Provider incurs labor, social security, safety, ethical, regulatory or data protection breaches, or commits any crime that may affect Grünenthal.
12.2. In the event of termination or cancellation, Grünenthal shall only be obligated to pay for the services effectively provided and accepted up to the termination date, without prejudice to its other rights.
13. Liability and insurance
13.1. The Provider shall be liable for any direct damage caused to Grünenthal or to third parties in connection with the performance of the services, including those arising from acts or omissions of its personnel, subcontractors, agents or dependents.
13.2. The Provider declares that it has and undertakes to maintain in force throughout the provision of the services the appropriate insurance according to the nature of the contracted service and the risks associated with its performance.
13.3. The Provider must indemnify and hold Grünenthal harmless against any claim, sanction, cost, expense, damage or loss related to the performance of the services or to the breach of its contractual or legal obligations.
14. Act of God or force majeure
14.1. Neither party shall be liable for delays or breaches caused exclusively by act of God or force majeure, provided that the affected party notifies the other in writing immediately and adopts reasonable measures to mitigate its effects.
14.2. If the situation of act of God or force majeure continues for more than one (1) month, or substantially affects Grünenthal’s interest in the contracting, Grünenthal may terminate all or part of the contracting by simple written notice, without additional liability.
15. Processing of personal data
15.1. Both Grünenthal and the Vendor undertake to process the personal data to which they may have access in connection with the provision of services and the commercial relationship in accordance with applicable Data Protection regulations, and such processing shall be limited solely to the performance of the obligations arising from the provision of the services, maintaining appropriate confidentiality and security, and deleting such data once said purpose has been fulfilled.
15.2. The Provider shall adopt appropriate technical and organizational measures to safeguard the personal data to which it has access, and shall immediately notify Grünenthal of any security incident or breach related to such data.
15.3. Breach of these obligations shall constitute grounds for immediate termination of the contracting, without prejudice to any other actions that may apply. 
16. Use of artificial intelligence tools
The Provider must inform Grünenthal, in advance and in writing, if it will use artificial intelligence tools for the provision of the services or for the preparation of any of the associated deliverables. Such information must include, at least, a general description of the intended use and the reasonable measures adopted to safeguard the confidentiality of Grünenthal’s information, the quality of the deliverables and compliance with applicable regulations.
17. Final provisions
17.1. If any of the clauses of these terms and conditions is declared null, invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions, which shall remain fully in force.
17.2. The Provider must comply with all laws, regulations, decrees, administrative rules and other provisions applicable to the performance of the services.
17.3. The failure by Grünenthal to exercise any of its rights shall not be interpreted as a waiver thereof nor limit its future exercise.
17.4. The Provider may not subcontract or assign all or part of the performance of the services, nor transfer the purchase order or contract, without Grünenthal’s prior written
authorization.
18. Governing law and jurisdiction
18.1. The provision of services shall be governed exclusively by Chilean law, and any dispute arising from it shall be submitted exclusively to the jurisdiction of the ordinary courts of justice of Santiago, Chile, without prejudice to Grünenthal’s right to resort to any other competent court pursuant to the law.